Privacy Policy

Kebra Support may process the information technicians provide during troubleshooting, including equipment model numbers, serial numbers, error codes, chat messages, field reports, photos, OCR text extracted from photos, document context, and voice dictation transcripts.

We use this information to provide troubleshooting assistance, retrieve relevant service information, maintain session logs, and improve future troubleshooting workflows through technician field reports.

Photos may be processed to extract visible text such as model and serial numbers. Documents may be used as troubleshooting context. Voice input is transcribed into text before being used in the troubleshooting session.

Kebra Support uses service providers for app backend storage, AI response generation, web and manual retrieval, and document parsing. Information submitted in troubleshooting sessions may be processed by these providers to deliver the app's features.

Session logs and field reports may be stored so technicians can review prior sessions and so future troubleshooting can benefit from prior technician experience. Users may contact Kebra to request deletion of stored data.

We do not sell personal information. We share data only with service providers needed to operate the app, comply with law, or protect the service.

Kebra Support is an assistant for trained technicians and does not replace manufacturer documentation, safety procedures, codes, or professional judgment.

For privacy requests, contact support@kebra.ai.